Intake Clerk – Entry Level
Intake Clerk – ENTRY LEVEL
Ferraro Law is a growing firm seeking an enthusiastic and dedicated full-time Intake Clerk for its Client Intake Department. Located in the thriving city district of Brickell, FL.
Qualifications:
- High School Diploma or equivalency
- 1 year of customer service experience preferably dealing with confidential and sensitive information
- Must be Bi-Lingual
- Ability to work well under pressure
- Ability to work autonomously while achieving team goals
- Strong typing ability and computer skills
- Must have strong aptitudes in:
- Critical Thinking
- Great Time management for workflow coordination
- Exceptional communication with the ability to adapt quickly in a fast-paced environment
- Results driven
- Organized and
- Extremely detail oriented to contribute to the overall productivity of the team.
- Must be proficient in Microsoft office with advanced knowledge in Excel to effectively manage internal database and spreadsheets.
- Prior experience in the medical field, or knowledge of medical terminology is strongly preferred.
Duties & Responsibilities:
Objectives include, but are not limited to:
- Inbound calls related to client inquiries
- Outbound calls related to client inquiries that must be completed in a 24-hour time period
- Manage internal callback logs
- Data entry of critical information into Litify
- Coordinating with Marketing department regarding campaigns and lead generation
- Assisting with clerical tasks and special projects as needed
- Conduct phone interviews to accurately qualify and reject clients
- Maintain working knowledge of Firm’s practice areas and corresponding attorney’s
- Responsible for accuracy and completion of claim distribution to increase department efficiency
- Relentless dedication to the overall progress of the claim onboarding cycle to ensure reasonable execution
*** 2-year degree from an accredited college or university and legal background is preferred. ***
